如下是一篇对于撰写英语商务催款邮件的结构化指南,整合了多个威看根源的商务相同本领和适用模板:
在国际商业中,催款邮件是平衡资金活动与客户关连的紧张工具。其中间目标需实现双重效益:高效收回过期账款的同时保护临时合作关连。
三大黄金准绳:
规范催款邮件应包含如下模块(以过期60天账款为例):
1. 主题行计划
2. 注释架构
text复制第一段:建立共识基础
- 回忆合作历史:"We value our 3-year partnership with ABC Corp..."
- 确赖账单形态:"Per our records, Invoice #789 for $25,000 remains unpaid since 03/15/2025"
第二段:探访处理计划
- 供给柔性选项:"Should you require payment plan adjustments, please contact..."
- 技能性提醒:"Attached find duplicate invoice and bank transfer details"
第三段:明白行为请求
- 设定呼应刻日:"Kindly confirm payment by 03/12/2025 EOD"
- 结果说明(须要时):"After 03/15, 2% monthly penalty will apply per contract Clause 8"()()
场景化语气模子:
过期阶段 | 语气特色 | 典范句式 |
---|---|---|
0-30天 | 温顺提醒 | "We may have missed your payment schedule..." |
30-60天 | 业余关怀 | "Our accounting team requires clarification..." |
60+天 | 法令警示 | "This delinquency may impact your credit terms..." |
隐讳用语改正:
第一阶段:初次提醒(过期15天)
text复制Subject: Gentle Reminder: Invoice #4567 Due 02/28/2025
Dear [Client Name],
We hope this finds you well. Our records show Invoice #4567 for $18,500 (attached) remains open beyond the 15-day payment window. As this deviates from your usual prompt payments, we wanted to ensure receipt of our original documents.
If any discrepancies exist, please notify our billing team at billing@company.com within 48 hours. Otherwise, kindly process payment via SWIFT to [Bank Details]...
[Signature]
第二阶段:正式催款(过期45天)
text复制Subject: I妹妹ediate Action Required: 45-Day Overdue on PO-3344
Dear [Client Name],
Despite our reminders dated 03/01 and 03/15, the $32,000 balance for Project Phoenix remains unpaid. Our finance department requires confirmation of your payment plan by 03/20 COB to avoid:
1) Suspension of current shipments
2) Application of 1.5% monthly late fee
Please contact Ms. Smith at +1-555-0100 ext. 45 for urgent resolution...
[Legal Department Copy]
第三阶段:最终通知(过期90天)
text复制Subject: Final Notice: Legal Proceedings Initiation for $75,000 Arrears
Dear [Client Name],
This constitutes our final attempt to resolve Account #9012's 90-day delinquency. Unless full payment is received by 03/18/2025, we shall:
- File with CIETAC per Contract Section 12.3
- Report to Dun & Bradstreet Credit Bureau
- Initiate asset recovery procedures
To avoid these measures, wire $75,000 to [Bank Details] before deadline...
[Legal Counsel Signature]
业余催款邮件是商业聪明的会合表现,需要精巧的语言操纵力和法令洞察力。倡议企业建立规范化催款模板库,并经过CRM系统实现催收流程的主动化跟踪。在保护企业权柄的同时,一直为未来合作留缺少地,这正是商务相同的艺术地址。